Support

Email support@agentdeck.run and a human answers. Include your account email and what you were doing.

What AgentDeck Mobile needs

The phone app is a companion, not a standalone app. The agents run on your own Mac. To use it you need all three of:

• A Mac running the AgentDeck desktop app — download it here.
• The Claude Code CLI on that Mac, signed in with your own Claude subscription or API key. AgentDeck is bring-your-own-subscription: we never see your Claude credentials.
• An AgentDeck account, created in the desktop app on first launch. That account is what pairs the phone to the Mac.

Pairing your phone to your Mac

• Open the desktop app. On the first screen, create an account (or sign in).
• The Mac pairs itself as part of signing in. You can confirm it under Settings → Account & phone — it says “This Mac is paired”.
• Open AgentDeck on your phone and sign in with the same email and password.

If the phone signs in but sees nothing: the Mac is asleep, the desktop app is closed, or it was signed out. The pairing lives on the Mac, so it comes back when the app does.

Subscriptions, trials and refunds

• Every account starts with a 14-day free trial. No card is needed to start it.
• Subscriptions bought inside the iOS app are billed by Apple. Manage or cancel them on your iPhone under Settings → your name → Subscriptions — not here, and not in the app. Cancelling there stops the next renewal; the subscription runs to the end of the paid period.
• Refunds for an App Store purchase are handled by Apple at reportaproblem.apple.com. Email us anyway if something went wrong — we would rather know.
• Moving to a new phone or reinstalling: sign in with the same email. Your subscription lives on your account, not on the device. “Restore purchase” on the paywall is there for the case where an Apple purchase needs re-linking.

Deleting your account

Email support@agentdeck.run from the address on the account and we delete it, along with the machine pairings on it. Your code was never on our servers to delete — see the privacy policy.

Security

Report anything security-relevant to security@agentdeck.run. Please don't open a public issue first.